COURSE OVERVIEW:

CUSTOMER SERVICE (1/2 DAY – MORNING)

This workshop is designed to assist in the development, implementation and review of a customer service program. The workshop gives examples of how to be successful, what to avoid, and how to be responsive to the customer. Through the introduction of these various topics, tips and guidelines on application, plus a blend of humor and some good participation, everyone will be reminded of the need for good customer service. Topics include: customer service objectives, public relations video, and handling real life situations.

THE ART OF MAKING A POWERPOINT PRESENTATION (1/2 DAY – AFTERNOON)

Good delivery will be shown as a combination of both verbal and non-verbal communication. The physical delivery of a presentation will generally not be great the first time or two it is delivered. The presenter must know when to emphasize points, pause, change voice inflection, make body movement and gestures, when to change facial expressions and when to recognize that a point was not understood.

This workshop covers the process of preparation, the gathering of knowledge and the development of confidence that you can master ‘The Art of Making a Powerful Presentation.’ Other sections are: Taking inventory, overcoming anxiety, preparing the presentation, making the presentation, you are in charge and what an audience knows.

THIS CLASS SESSION WILL A ONE DAY SESSION ON THURSDAY. INSTRUCTION WILL BEGIN AT 8:00 AM.

MATERIAL PROVIDED

• Printed reference material will be provided on the first day of class.

ATTENDANCE WILL BE TAKEN EACH DAY AND LAA CREDIT HOURS WILL BE UPDATED FROM SIGN IN ATTENDANCE SHEET. CERTIFICATE OF ATTENDANCE ARE AVAILABLE UPON REQUEST AFTER THE WEEK OF THE COURSE. E-MAIL EDUCATION@LOUISIANAASSESSORS.ORG TO REQUEST A CERTIFICATE IF NEEDED FOR YOUR REFERENCE.